WHITE GLOVE AND CONSOLIDATED SHIPPING
We realize that you may have traveled hundreds, even Thousands of miles to make your furniture purchases. We want to make sure that your furniture arrives safely to your final destination, so we have a consolidated shipping office and Warehouse inside the Hickory Furniture Mart to help answer any questions you may have about shipping Service.
J&L Furniture Service is Located on level 3 at the North entrance 2220 Hwy 70 SE Hickory, NC 28602. We work directly with the showrooms inside the mart and manufactures around the area to ensure that your merchandise is transported safely and professionally to your home. Shipping charges are separate from your furniture purchases and there is and additional one-time $65.00 consolidated shipping service fee per customer in order to cover the cost of managing your consolidated shipment all the way from your showroom purchases through the delivery to your home.
If you are only ordering from one showroom or receiving separate shipments from each showroom, there will be no $65.00 consolidation fee added to your order. The Showrooms will provide you with an estimate of your shipping charges before you leave the building, and the delivery company will confirm the exact shipping charges after they pick up your furniture from each showroom and weigh your complete order together.
Shipping charges are calculated by the total weight of your complete order and the zip code or State where you order is being shipped.
If you wish to Consolidate your purchases into one delivery, you will just need to place all of your orders in the same name and fill out the "Request Form for Consolidation of Merchandise" form are available on J&L Furniture Service Website "jlfurnitureservice.com" and also is located at every Guest Service desk, inside each showroom or outside the J&L Office Located on level 3 at the North entrance. Please Turn in your consolidation shipping form to J&L Furniture Service office or email the form to [email protected] as soon as you are finished shopping, even if you do not want your furniture shipped right away. Merchandise that is purchased and is "ready-to-go" off the showroom floor may be shipped separately from special order merchandise that may take a few weeks to arrive. This is calling a Split Shipment, if you are interested in this option, please let J&L know which furniture you would like delivered at a later date and we will arrange this directly with the showrooms. You may also wait until all of your custom order pieces arrive and receive one single delivery with everything together. J&L Furniture Service will storage your furniture, maximum of 60 days after we receive it from each showroom. On the 61st day, storage fees begin to apply to all pieces or orders in storage with a fee of $20.00 per piece or carton / monthly charge. J&L F.S will notify you 48 hours before your home delivery is scheduled unless is a dedicated or express service. Please make sure that we have your correct delivery address and contact information and it is important to also inform J&L Furniture Service about any building or gate community access restrictions in advance. Be Sure to clear enough space in every room where your furniture is scheduled to be set up, you may be asked to provide an extra person at your home to assist with unloading your furniture if any single item weighs more then 250 pounds or if any large, heavy furniture must be carried upstairs or through narrow turns if you are enable to help there will be an additional $200 fee for an extra help around the area.
Upon arrival of your furniture, please have payment ready for all shipping charges, when the J&L or delivery company calls you to schedule your delivery date, they will provide you with your total shipping cost at that time. Approved forms of payment include Certified check, money order or online payment are available, payment is required prior to unloading any of your merchandise. Please carefully inspect each piece of furniture as is unwrapped and brought into your home if there are any damages, you must be contact your store or your salesperson before you refuse the piece, make notes on your bill of lading regarding any damage or missing items so that J&L may address the situation promptly with the showrooms.
We look forward to your future visit to the Carolinas if you have any questions regarding your delivery, please contact J&L Furniture Service at 828-390-8407 or via [email protected]
